How to submit an MTR

If we were not able to identify connection issues from your traceroute results, we may ask you to run a WinMTR test. Because this test requires a third-party program, we will only ask for it in special cases. Follow the steps below to perform the test.

1Download WinMTR

• Download WinMTR and extract the .zip file to your desktop.
• Open the WinMTR folder, then the folder matching your version of Windows (32-bit or 64-bit), and run WinMTR.exe.

2Start the Test

• In the Host field, enter the IP address you want to test. This is the IP of the service you are diagnosing; for your VibeGAMES server you find it on the Details tab in the dashboard.
• If we asked you to test multiple IPs, run a separate WinMTR test for each one.
• Click Start, then launch or join the server you are testing.

3Reproduce the Issue

• Keep WinMTR running in the background while you play.
• If no connection issue occurs within the first 5 minutes, restart the test.
• When a connection error occurs, keep playing for at least 5 more minutes so the problem is captured, then click Stop in WinMTR.

4Export and Send the Results

• Click Export Text and save the .txt file to your desktop. Name the file WinMTR.
• Reply to your support ticket and attach the text file. Do not have a ticket yet? Open one here.

Finished

Our team will analyze the hops in your WinMTR results to pinpoint where on the route the packet loss or latency occurs, and get back to you in the ticket.